Event information

Online bookings

How can I book a ticket for the 2025 Awards Ceremony?

Awards seats and tables can be booked online via our Pass Picker. You can also buy an Awards invitation at registration onsite on the day of the event.

Can I reserve my table on the seating plan?

No, table positions are not reserved and cannot be booked in advance. Seating is assigned or managed on a first-come, first-served basis.

Is there a registration deadline?

No – once registration is open, attendees can register up to and on the day of the Awards ceremony if space allows. We’d recommend booking early to secure your seats.

Is it possible to register more than one attendee before paying or do I need to pay for each attendee at the same time?

You can register several attendees before submitting to pay and don’t have to pay for all of them at the same time. You can also make changes before paying through your My Account area.

Do you have any group discounts for Dubai Lynx 2025?

We don't have any group booking discounts available for Dubai Lynx 2025, however we do have Super Early Bird (ending 20 February) and Early Bird (ending 28 February) pricings, please head to our Pass Picker to view our available tickets.

When will I receive my final booking confirmation?

For your registration to be confirmed, you need to have paid your registration fee in full.

If you pay by bank transfer/invoice, please email your bank transfer confirmation, including the Order Reference Number (REFDL/XXX-XX – found in the subject header of your confirmation email), to our Finance Team.

From Midnight GST on Wednesday 26 March, you will no longer be able to pay by bank transfer, but you’ll be able to pay by credit card or at the event.

I keep receiving email reminders. What do they mean?

If you’re receiving email reminders, it means you’ve started but not completed your registration.

The reminder is sent automatically. If you’d like to stop receiving reminders, please go back into the online registration you started and either check out or delete the Awards Invitations from the My Basket section of your My Account area.

I don’t yet know the details of the attendees who will be attending. Can I still register them?

Not sure of the attendee names yet? No problem! You can still register without providing all the details. For individual seats, we’ll just need the attendee names, and for table bookings, only the main booker’s details are required—no need to submit individual guest names, as the main booker will receive the tickets and will be able to hand them out to their guests.

I get an error message when trying to register. Who can I contact?

While on our login page, please click on “__Forgot password?__” and enter the email address you used to create your account. You should then receive an email to reset your password. If you don’t receive the link, please get in touch so we can help you further.

Replacements/Cancellations

Can I receive a refund or credit if I cancel my registration?

As per our Terms & Conditions, we cannot offer refunds or credits if you cancel your booking. It’s possible to make a replacement for an Awards Seat via the Confirmed Orders section of your My Account area (see below) until 10am GST on 9 April, or onsite as long as the ticket hasn’t been used.

Can I change the name of a registered Guest?

If you’ve purchased an Awards seat and wish to make a name change, you can do so by hovering over the booking from the My Orders section of your My Account area, clicking on Options> Replace Delegate and then you’ll need to enter the details of the new Guest and click on Save and Close.

Please note if you purchased an Awards table, there is no need to enter individual guest information or replace your guests online, as the table booker will receive the individual tickets and will be able to hand them out to their final guests.

Payments

What currencies do you accept?

Registration fees are in US dollars.

Do your prices include tax?

All prices on our website exclude tax. However, this will be included once you check out.

VAT @ 5% will be charged on top of all Awards tickets purchases.

Do I need to pay VAT?

Yes, all delegates are required to pay VAT at 5%, on top of the registration fee. This will be added when you proceed to checkout.

What methods of payment do you accept?

Guests can pay before the event by:

Maestro/VISA/Mastercard/American Express
Bank Transfer/Invoice (now unavailable due to the proximity of the event)

Please note that you can make a bank transfer until Tue 25 March 2025. After that date, it will only be possible to choose 'pay with a credit card' or 'pay at the event' for online bookings. You’ll be able to book your Awards tickets online until Sunday 9 April 2025, please note this is availability-dependent.

Guests can pay at the event with:

VISA/Mastercard/American Express
Cash

How do I pay by Bank Transfer?

If you have completed your registration by choosing Bank Transfer, our account details are as follows:
Bank details: Emirates NBD, Main Branch, Baniyas Road, Deira, P.O. Box. 777, Dubai, UAE

Beneficiary: MOTIVATE PUBLISHING FZ-LLC

Payment in US Dollars
Account Number: 1021075647602
IBAN Number: AE270260001021075647602
Swift Code: EBILAEAD

You must cover all bank charges, otherwise your registration(s) may be refused.
Please ensure that payment is made in US dollars and arrives at our bank in US dollars.
Please ensure that your order reference number is quoted when making payment.

Once the transfer has been made, please email proof of payment to our Finance Team, quoting the REFDL/ order reference number(s) you are paying for.

Please note all invoicing is done post event as per our Terms and Conditions.

When will I receive my invoice?

Please note all invoicing is done upon request, post event as per our Terms and Conditions. If you would like to receive an invoice, please contact the Finance Team.